SHIPPING

Carriers that we use

We ship all of our products using USPS, UPS or for larger shipments we may use FedEx. Our approximate delivery time is 7-10 business days after the date of order. 

Tracking

You will receive a tracking number within 48 hours of ordering. We will also notify you of the carrier used so you can track via their tracking service Each carrier has its own tracking service so when entering a tracking number to search please be sure that you are searching the website of the correct carrier. You can also track via www.17track.net. Please be aware it can take a few days for tracking numbers to show in the online tracking systems. 

Shipping delays

COVID-19: Please note, due to COVID-19 you may experience longer than usual shipping times. Generally we are able to fulfill orders within 2-5 business days however there may be times where carriers are backlogged and this can cause shipping delays that are out of our control.

During peak times (Christmas) there may be shipping delays that are out of our control. Also, at times our products may sell out and go into back-order. If a back order occurs you may have a delay of 1 - 2 weeks. You can also email our customer service team at any time to check on your shipment and to check if there is back order. Please give up to 10 business days before contacting about a delayed shipment as it may be in transit.

Comments and Questions

If you have any questions, comments or concerns, you may contact us by submitting your inquiry to our Customer Service Department:

To reach us by email, please email us at support@simplybona.com

SimplyBona
8145 Highway 6 S, Houston
Texas, United States 77083
support@simplybona.com
2812029033
www.simplybona.com

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